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Changes & returns

DEADLINE FOR CHANGES OR RETURNS

The term to request a change or return is 30 days from receipt of the product. In orders placed after November 15, the return period is extended until January 10.

CONDITIONS FOR CHANGES AND RETURNS

All returned products must be in perfect condition, without having been used, carry all labels and their original packaging intact. It is the customer's responsibility to provide adequate packaging to ensure that the items arrive at Secret & You in perfect condition. The decision to accept an exchange or return will ultimately be made by Secret & You. If the items are received in poor condition, we will not be able to make the requested return. 

RETURNS

To return a product you just have to contact us at team@secretandyou.com with the subject "RETURN" and the order number.

Return costs:

SPAIN

  • Orders over €100
    • Free return.
    • If the product comes from an exchange, €5 will be charged for the standard delivery of the product.
  • Orders less than €100
    • Return cost €3,50 for standard delivery of the product.

EUROPE AND UK

  • €15 will be deducted as the cost of returning the amount returned.

USA AND REST OF THE WORLD

  • €20 will be deducted as the cost of returning the amount returned.

CHANGES

To make a change, you just have to contact us at team@secretandyou.com with the subject "CHANGE" and the order number.
  • Free first change; successive changes €10 for shipping and return of products.

Once the payment adjustment has been made, returning or charging the difference between the new product and the product to be exchanged, as well as the shipping cost, we will send you the instructions.

* This exchange policy only applies to Spain (Peninsula and Balearic Islands). For buyers outside of Spain, contact us at team@secretandyou.com.

ITEM WARRANTY

All our articles are governed by the guarantee covered by the current law of each country. The guarantee is valid against manufacturing defects. The warranty excludes coverage for natural wear and tear of the product, deterioration due to improper use and/or physical or accidental abuse. To keep your jewelry in perfect condition, visit our online guide to caring for your pearls.

To benefit from the guarantee, contact us andn the phone 634 457 121 or by sending an email to team@secretandyou.com.


 

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