At Secret & You we do not offer imitation or fake pearls, all our pearls are cultured. Cultured pearls are obtained from saltwater oysters and freshwater mussels, grown in pearl farms located along the coasts of Japan, Australia, the Philippines, China, Indonesia or French Polynesia. If you want to know the difference between cultured and natural pearls, click here!.
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Our pearl expert travels two to three times a year to Asia to purchase and handpick all the pearls we offer to ensure our quality standards. You can find more information about our pearls here.
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The shine, without a doubt. A pearl that does not shine is not of quality. Someone without much experience may notice a small imperfection on the surface of the pearl, since approaching it to 20 cm is the easiest to observe, but believe us, the most important thing is the brightness. At a distance of two meters, a small imperfection is impossible to appreciate, however the brightness is appreciated from any distance. If you want to know more about the quality factors of pearls, please click here.
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The shine, without a doubt. A pearl that does not shine is not of quality. Someone without much experience may notice a small imperfection on the surface of the pearl, since approaching it to 20 cm is the easiest to observe, but believe us, the most important thing is the brightness. At a distance of two meters, a small imperfection is impossible to appreciate, however the brightness is appreciated from any distance. If you want to know more about the quality factors of pearls, please click here.
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Shipments to the Iberian Peninsula of orders with an amount greater than €70 are express and free. For orders less than €70, the cost of standard shipping is €2,99. To see the rest of the options, international shipments or to Islands, click here.
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Yes there is no problem. We offer a 30-day return or exchange period. You can see our return policy here.
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If you have any other questions, concerns, or comments, please don't hesitate to contact us. It will always be a pleasure to serve you.
Customer Service Hours: Monday to Friday from 9:30 a.m. to 18 p.m.
To contact our Customer Service Team you can do it in the following ways:
- Phone 634 45 71 21
- E-mail team@secretandyou.com