Changes & returns
DEADLINE FOR CHANGES OR RETURNS
The term to request an exchange or return is 15 calendar days from the receipt of the product.
For orders placed after November 15, the return period is extended until January 10.
CONDITIONS FOR CHANGES AND RETURNS
All returned products must be in perfect condition, without having been used, carry all labels and their original packaging intact. It is the customer's responsibility to provide adequate packaging to ensure that the items arrive at Secret & You in perfect condition. The decision to accept an exchange or return will ultimately be made by Secret & You. If the items are received in poor condition, we will not be able to make the requested return.
MAKE A RETURN
To return a product, contact us at firstname.lastname@example.org with the subject "RETURN" and the order number.
Send us the items you wish to return (see address below).
It is your responsibility to choose a courier service, finance the return journey of your package and ensure that it arrives safely.
Once we make sure that it is in perfect condition and in its original packaging, we will refund your money.
In the event of a partial return, if you have benefited from free shipping for exceeding the specified amount, but when returning part of the order, it is not exceeded, we will subtract the shipping cost specified in the shipping section.
RETURNS FROM OUTSIDE THE EUROPEAN UNION
For returns outside the European Union, you must send us the return package within 15 DAYS of receipt as returns received after 30 days from the order date will be subject to additional customs fees.
The courier you choose will ask you to complete a customs declaration form. To ensure that your return package reaches us efficiently, please be sure to provide the same description and value that we included in your original order and specify that it is a return.
We are not responsible for items detained or returned by customs.
In case of a partial return, si has benefited from free shipping for exceeding the specified amount, but when returning part of the order, this is not exceeded, we will subtract the cost of standard shipping specified in the shipping section. We also subtract from your refund any customs fees we may have paid to receive your return.
Secret & You
28290, Las Rozas de Madrid.
- Free first change; successive changes €10 for shipping and return of products.
Once the payment adjustment has been made, returning or charging the difference between the new product and the product to be exchanged, as well as the shipping cost, we will send you the instructions.
* This exchange policy only applies to Spain (Peninsula and Balearic Islands). For buyers outside of Spain, contact us at email@example.com.
All our articles are governed by the guarantee covered by the current law of each country. The guarantee is valid against manufacturing defects. The warranty excludes coverage for natural wear and tear of the product, deterioration due to improper use and/or physical or accidental abuse. To keep your jewelry in perfect condition, visit our online guide to caring for your pearls.
To benefit from the guarantee, contact us andn the phone 634 457 121 or by sending an email to firstname.lastname@example.org.