Terms and Conditions
BELMAR GLOBAL SL, is a commercial entity of Spanish nationality, with address at Calle Sagunto, 4, CP 28290 Madrid (Spain), and CIF: B-88595541.
2. DATA AND CUSTOMER COMMITMENT
By making use of this website, the Client consents to the processing of their data and states that they are true and that they correspond to reality. Therefore, the Client undertakes to:
- Make use of this website only to make legally valid queries or orders;
- Do not make any false or fraudulent order. In case of indications of falsehood or fraud, Secret & You is authorized to cancel the order and inform the relevant authorities. Likewise, Secret & You does not assume any type of responsibility for the damages and/or expenses that may derive from it.
- Provide Secret & You with your email address, postal address and/or other contact details truthfully and accurately. Likewise, the Client agrees that Secret & You can use said information to contact him, if necessary.
- Do not make improper use of this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other program or technologically harmful or harmful material. The Client will not try to have unauthorized access to this web page, to the server in which said page is hosted or to any server, computer or database related to our web page. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations.
The Client declares to be over 18 (eighteen) years old and have the legal capacity to enter into contracts. In this sense, Secret & You may verify, through the means it deems appropriate, compliance with the aforementioned requirement.
3. AVAILABILITY OF THE SECRET & YOU SERVICE AND PRODUCTS
The products offered on this website are available for the European territory (excluding Ceuta, Melilla and the Canary Islands, as well as post office boxes). In the event that the Client requests its shipment outside the aforementioned territory, Secret & You reserves the right not to accept and/or cancel the order.
All Secret & You product orders are subject to product availability. In the event of difficulties in supply or in the event of a lack of stock, Secret & You will inform you by email and will reimburse the Customer for any amount that may have been paid.
How orders are placed?
To place an order, the Customer must follow the online purchase procedure and click on the "CONFIRM ORDER" button. Subsequently, the Customer will receive an email acknowledging receipt of their order ("Order Confirmation") within 24 hours of it. The Customer will also be informed, via email, that the order is being shipped (“Shipping Confirmation”). Likewise, the Customer can check the status of his order in "My Account" or by calling Customer Service.
In the event that the Client has made an error when sending their data, they may modify them in the "My Account" Section; Said data will be applicable for future purchases. In the event that the error refers to the order in progress, the Customer must contact Customer Service.
How is shipping and delivery done?
At the time the Customer makes the payment, Secret & You will ask you to choose the shipping method in order to carry out the delivery of your order. The shipping costs will vary depending on the shipping method chosen, being calculated automatically during the payment process, and before finalizing the order.
Those orders and payment confirmations received after 16:00 p.m. (local time) will be processed the next business day.
We have the following shipping methods:
- Standard (3-5 business days) - €2,99. The delivery time of the order is 3 to 5 full working days, counting from the date of placing the order and payment of the corresponding price.
- Express (2 business days) - €5,99. The order will be delivered the next business day if it was placed before 16:00 p.m. the day before or in two business days for orders after 16:00 p.m.
*The prices reflected only correspond to shipments in the peninsula.
*Due to the high volume of orders during campaign periods (Black Friday, Christmas, etc.) delivery times may be delayed.
In the event that there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, Secret & You informs you that delivery times may be subject to variations.
If for any reason we cannot meet the delivery date, we will inform you of this circumstance and give you the option to continue with the purchase, establishing a new delivery date, or the possibility of canceling the order with a full refund of the price. paid out.
For the purposes of these Conditions, it will be understood that the "delivery" has taken place or that the order has been "delivered" at the moment in which the Client, or a third party indicated by the Client, acquires material possession of the products, which will be accredited by signing the receipt of the order at the agreed delivery address.
In case of impossibility at the time of making the delivery of the order, it will be the user who will agree with the transport company the new delivery.
Is it possible to check the status of the order and the history of orders?
If the Customer has their own account on www.secretandyou.com, they can track their orders by visiting "My Account" and clicking on "See my orders". There, the Client will be able to see the history of their orders, as well as their status.
In the event that the Client is not registered and does not have the “My Account” space, they can contact Secret & You Customer Service directly to be informed about the status of their order.
Can Secret & You cancel an order?
Secret & You reserves the right to cancel any order (even if it has been previously accepted), not being responsible for any damage and/or expense, in the following cases:
- When an involuntary error has occurred in the online store; for example a payment or stock error;
- When there are reasons to believe that the Client is a minor or that the credit card to be used does not meet the requirements described in these Conditions;
- When the payment information provided by the Client is incorrect or unverifiable.
- When the shipping address provided by the Client is from outside the territory, or the order cannot be delivered to the address provided by the Client.
In the event that any of these assumptions is identified, Secret & You will duly notify you via email, in order to be able to resolve the problem before taking any action.
5. PRODUCT NON-CONFORMITY
Once the order has been received, it is recommended that the Client check its status and, in case of identifying any defect or disagreement, may choose to (i) return the product, and Secret & You will return the corresponding purchase price, or (ii) replace the product with a new one in good condition, without additional charges.
6. POLICY OF CHANGES AND/OR RETURNS
i. Returns & Exchanges
If for any reason the Customer is not satisfied with the product purchased in www.secretandyou.comYou have up to 31 days to return it. In special times like Christmas, this period can be extended.
Secret & You will proceed to reimburse the full amount of the price of the product using the same means of payment used by the Client for the initial transaction. The refund will be made within 14 calendar days of receipt of the merchandise in the Secret & You warehouses. Shipping and return costs, if applicable, will not be reimbursed. The shipping costs will only be refunded in the event that Secret & You has delivered a different product by mistake, or with a defect.
The method that Secret & You establishes for the returns of its products are:
A carrier can pick up the product to be returned at the address chosen by the Customer (applicable exclusively within the Spanish peninsular territory and in the Balearic Islands. The Canary Islands, Ceuta and Melilla are excluded).
The items to be returned must be delivered with their corresponding delivery note and certificate of authenticity. Likewise, if the Client opts for this alternative, Secret & You recommends that they keep the receipt from the courier as proof of the return made.
ii. Right of withdrawal
The Client has the right to withdraw from this contract within a period of 14 (fourteen) calendar days without the need for any justification.
To exercise the right of withdrawal, it is necessary for the Client to notify Secret & You of the decision to withdraw from the contract, through an unequivocal statement and by the following means:
The Client can use the following text although its use is not mandatory:
For the attention of:
BELMAR GLOBAL SL
Sagunto Street, 4
28290 Las Rozas de Madrid, Spain
Phone 634 457 121
Mr/Mrs _________________________, residing at _________________ hereby inform you that I withdraw from our sales contract for the following good(s) (Reference number corresponding to each item purchased) ________________________ with order number ____________________ requested on date _____________________ and received on ____________________.
Signature (only if submitted on paper):
The Client can use the form indicated in the previous section and send it to the following email: email@example.com
Consequences of withdrawal
In case of withdrawal Secret & You will return to the Customer all payments received after the purchase, including shipping costs (with the exception of additional costs resulting from the choice by the Customer of a delivery method other than the least expensive method of ordinary delivery that we offer), without any undue delay and, in any case, no later than 14 calendar days, counting from the date on which you inform us of the decision to withdraw from this contract.
Secret & You will proceed to make said refund using the same means of payment used by the Client for the initial transaction.
Secret & You may withhold the refund until you have received the products, or until you have provided proof that they have been returned.
The Client must return or directly deliver the goods without any undue delay and, in any case, no later than 14 calendar days from the date on which they notify us of their decision to withdraw from the contract.
Returns should be sent to the following address:
BELMAR GLOBAL SL
Sagunto Street, 4
28290 Las Rozas de Madrid, Spain
Said return will be made under the responsibility and expense of the buyer, attaching the purchase ticket and the corresponding certificate of authenticity. The piece must be in perfect condition and in its original packaging.
In the event that you exercise the right of withdrawal, you will only be responsible for the decrease in value of the products resulting from handling them other than that necessary to establish their nature, characteristics or operation.
For more information on the return conditions, you can consult the “Changes and returns” section of the “Information” section.
7. BUY AS GUEST
The Secret & You website also allows purchase through the guest checkout functionality. In this type of purchase, the Client will be asked only for the essential data to be able to process their order.
Once the purchase process has been completed, the Client will be offered the possibility of registering as a user or continuing as an unregistered user.
8. PRICES AND TAXES
The prices of the products that appear on the website are those that apply at the time of purchase. Prices may be subject to change without notice, but will not affect orders that have already been accepted.
All product prices, shipping costs and other services include VAT. Shipping costs are added per order. Secret & You will always report the total price, including all taxes and other costs such as fees and possible delivery costs.
The Client expressly authorizes Secret & You to issue the invoice in electronic format, although they may indicate their wish to receive a paper invoice at any time, in which case, we will issue and send the invoice in said format.
9. MEANS OF PAYMENTThe means of payment accepted by Secret & You are detailed below:
- Master Card
- American Express
- Google Pay
- Cash on delivery (valid for Spain and Portugal)
- Bank Transfer
During the purchase process, the Customer's credit card identification number (CVV) is required. The CVV is a 3 or 4 digit numeric value that provides encryption control of the information recorded on the card. This security feature is designed to protect the Customer against fraud. Your CVV will not be stored in our systems and the Customer must provide the number each time you make a purchase at www.secretandyou.com.
When the purchase request and the Customer's data have been verified, and the purchased products have left the Secret & You warehouse for shipment, the price will be charged to your account.
When the Client clicks on "AUTHORIZE PAYMENT", he confirms that the credit card is his or his legitimate owner. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment, Secret & You will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the client.
10. COUNTERFEIT ALERT
Secret & You products are available exclusively on the Secret & You website (www.secretandyou.com), and on the Secret & You Amazon store. Buyers should beware of products that may be sold through unauthorized channels. To avoid confusion, when buying in any authorized establishment, a certificate of authenticity is issued, which certifies the legitimacy of the product, and its validity regarding any imperfection in production.
Since its foundation in 2016, Secret & You has strived to guarantee high quality standards in all its products. All Secret & You products have the stamp of noble metals: Gold 18 kt (750/000) and Sterling Silver (925/000).
11. CUSTOMER SERVICE
For any claim or query you can contact Secret & You through the section of the website or through the following means of communication:
Phone: 634 457 121
12. LIABILITY OF THE COMPANY
Secret & You guarantees the quality of the service contracted through the Online Store.
All the rights that the Laws in force attribute to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may result in the return of the products or the cancellation of the services purchased by the Client.
Secret & You will respond to the Client for any lack of conformity that manifests the deliveries, within a period of two years, as established by current regulations. The guarantee regarding those damages caused by use or improper use is excluded, as well as in general all those excluded by current legislation.
Unless expressly provided otherwise in these Conditions, the responsibility of Secret & You in relation to any product purchased on the website will be strictly limited to the purchase price of said product.
All descriptions, photographs of products, information and materials that appear on this website are provided "as a true body" and without express or implied warranties about them except those established by law. Some products may appear slightly larger or smaller than actual size due to screen settings and photographic technique. Other items may be represented larger than actual size, in order to clearly show details; or smaller than its actual size, in order to show the entire article. In this sense, if the Client contracts as a consumer and user, Secret & You is obliged to deliver items that are in accordance with the contract, responding to the Client for any lack of conformity that exists at the time of product delivery. Likewise, the color tones in the photographs of the products in the online store may be altered by the resolution of your monitor, and may differ from the real ones.
The products we sell may have some variations due to the characteristics of the natural materials used in their manufacture. These characteristics, such as variations in colors, sizes, textures, among others, will not be considered defects or defects.
Secret & You will not be responsible for any damage or loss resulting from a denial-of-service attack, virus or any other technologically harmful or harmful program or material that may affect the Client's computer, computer equipment, data or material as a result of the use of this website or downloading content from it or, where appropriate, to those to which it redirects.
14. FORCE MAJEURE
Secret & You will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond reasonable control ("Cause of Force Majeure").
The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
- Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.
- Inability to use public or private telecommunication systems.
- Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period in which the "Cause of Force Majeure" continues, and Secret & You will have an extension of the term to fulfill said obligations for a period of time equal to the duration of the "Cause of Force Majeure". ”. Secret & You will use all reasonable means to end the "Cause of Force Majeure", or to find a solution that allows it to fulfill its obligations despite the "Cause of Force Majeure".
15. INDUSTRIAL AND INTELLECTUAL PROPERTY
The Client acknowledges and consents that all copyright, registered trademark and other industrial and intellectual property rights over all the contents of the website correspond to Secret & You, or to those who granted Secret & You a license for its use.
16. PREVENTION OF MONEY LAUNDERING AND FINANCING OF TERRORISM
Secret & You, due to its professional marketing of jewels, stones or precious metals, is subject to Law 10/2010 of April 28, on the prevention of money laundering and the financing of terrorism.
This means that, among other obligations that are applicable to said condition, Secret & You must identify and keep a copy of the reliable identity document (DNI, Passport, etc.) of any client who makes a purchase equal to or greater than €1.000 in products. of jewelry. This is due to the provisions of current regulations on the matter.
Thus, the Client is aware of said legal obligation and undertakes to send, at the request of Secret & You, a copy of the reliable identity document to comply with it within a maximum period of ONE MONTH from the completion of the purchase.
17. WRITTEN COMMUNICATIONS
The applicable regulations require that part of the information or communications sent by Secret & You be in writing. The Client, by using this website, consents that most of said communications with Secret & You are electronic.
Thus, Secret & You will contact the Client by email or by posting notices on the website itself. For contractual purposes, the Client agrees to use this electronic means of communication and acknowledges compliance with the legal requirement to be in writing.
18. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The contract is binding both for the Client and for Secret & You, as well as for their respective successors, assigns and successors in title. The Client may not transmit, assign, encumber or, in any other way, transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of Secret & You.
We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity, without the Client's rights being affected in any way.
The lack of requirement by Secret & You regarding the strict fulfillment of any of the obligations assumed by the Client, by virtue of a contract or these Conditions, or the lack of exercise by Secret & You of the rights or actions that may correspond to it, by virtue of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions, nor will it exempt the Client from complying with such obligations.
No waiver by Secret & You of a specific right or action will mean a waiver of other rights or actions arising from a contract or the Conditions.
No waiver by Secret & You of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver, and it is formalized and communicated to the Client in writing of in accordance with the provisions above.
20. ENTIRE AGREEMENT AND PARTIAL NULLITY
These Conditions, and any document that is expressly referred to in them, constitutes the entire agreement between the Client and Secret & You, in relation to the object of the same. Likewise, they replace any other pact, agreement or previous promise agreed between the Client and Secret & You verbally or in writing.
The Client and Secret & You acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned in these Conditions.
Neither the Client nor Secret & You have action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such uncertain statement was made fraudulently) and the only action available to the other party will be for breach of contract, in accordance with the provisions of these Conditions.
If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
21. MODIFICATION OF CONDITIONS
Secret & You reserves the right to review and modify these Conditions at any time.
The Client will be subject to the policies and Conditions in force at the time he uses this website or makes each order.
22. LANGUAGE, APPLICABLE LAW AND JURISDICTION
The language in which the contract between Secret & You and the Client will be concluded is Spanish.
The use of the Secret & You website and the product purchase contracts through said website will be governed by Spanish law.
Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals of the Client's domicile.
The European Commission makes available to consumers a platform for the resolution of online consumer complaints, which as a consumer you can use and which is available at the following link: http://ec.europa.eu/consumers/odr/